In today’s fast-paced world, customers are the ultimate decision-makers. Whether it’s choosing a new phone, a restaurant, or an online shopping platform, their voice — their preferences, complaints, and expectations — decides who wins and who fades away. This is where Voice of the Customer (VOC) becomes critical, especially in the world of Lean Six […]
Voice of the Customer in Six Sigma Read More »
In today’s hyper-competitive world, organizations cannot rely on luck to deliver consistent quality and customer satisfaction. This is where Six Sigma comes in — a globally recognized methodology that empowers businesses to achieve near-perfect processes, reduce defects, and maximize efficiency. But what makes Six Sigma so powerful? Let’s explore its basic principles, illustrated with stories,
Basic Principles of Six Sigma: The Foundation of Business Excellence Read More »
